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IT Services

IT Services are critical to every modern business; supporting and improving your businesses IT is key to the productivity of your workforce and the resilience of your business. BothRealities IT Services support your servers and IT equipment and work to continuously improve your IT systems.

  • Desktop & Server Management
  • Cloud & Hosted Services
  • Support Packages

Your desktops and servers are a critical part of your business and require careful monitoring and management. BothRealities work pro-actively to ensure your staff have access to the systems and tools they need when they need them the most.

Using our advanced monitoring software, our technicians manage your desktop and server infrastructure to ensure your IT systems are operating at peak performance.

Our focus is to identify and resolve issues before they become a problem and impact your business.

Desktop Monitoring and Remote Assistance

Starting with a daily health check that tests the key components of your employees desktops, you can be assured that your staff will be able to carry out their work unhindered.

Desktop Monitoring (Included on all plans)

  • Remote assistance by Microsoft certified technician direct to your desktop
  • Checks that your system is secure and has all critical Windows updates applied
  • Checks that your anti-virus is up to date
  • Checks that key Windows services are operating properly
  • Looks for unauthorised log in attempts
  • Checks you have sufficient disk space remaining

Server Monitoring (Included on all SLA agreements, dependant on hardware)

  • 24/7 Monitoring
  • Backup Status
  • SNMP Monitoring (UPS/Printer/Switch/Router)
  • Temperature Monitoring
  • System Fan and Power Supply Monitoring
  • Raid Controller and Disk Health Monitoring
  • Microsoft Exchange Server Monitoring
  • WSUS Updates (Controls Windows Updates for your entire network)

For more details, please call 0114 3218610 or to arrange a call back, complete our contact form on this page.

More and more businesses are moving critical applications and services to the cloud, to take advantage of reduced management overheads, high availability and an increased return on investment that cloud based services provide.

Online Backup

Secure offsite managed backup starting from £8.00 per month

  • Data, Exchange Mailbox, MSSQL, Sharepoint and Bare Metal Restore supported
  • Data encrypted before leaving your premises
  • Flexible Storage plans
  • Customisable backup schedules
  • Secure web access panel for easy retrieval of data
  • Flexible monthly packages available with no lengthy contracts
  • Call for more details

Cloud Based Business Continuity Services

Antivirus and Antispam for your business starting from as little as £1.00 per mailbox per month

  • Optimal filtering of unwanted or malicious email messages
  • Integrated queuing and on-demand mail service to assure customers can access email even when their own email infrastructure is offline
  • Multiple daily digests and individual whitelists to ensure minimal false positives
  • Integrates seamlessly with any existing email, antivirus, anti-spam or operating system

Our support packages cater to businesses large and small, from 1 to 250 members of staff we can provide tailored support to suit your business needs.

Our flexible agreements are offered on a quarterly rolling basis so you won't be locked in to any lengthy contracts. We offer a comprehensive package in which you can add 'bolt on' Bolt-On services to enhance your level of your cover.

Item Support
Unlimited Telephone Support Included
Unlimited Onsite Support Included
Unlimited Remote Support Included
24/7/365 Monitoring and Support (includes desktops, servers, peripherals) Included
Email Continuity Bolt-On
Email Antispam/Antivirus Bolt-On
Blackberry BES / Handset Support Bolt-On

For more information please contact an account manager on 0114 3218610

Why choose BothRealities to manage your IT Network?

With over 25 years experience in the IT Industry, working with small & medium businesses, Schools and Universities, we provide consultancy on a broad range of IT services.

Our in-house Microsoft product specialists understand that your organisations requirements are unique and work with you to implement the best solution to meet your needs.

As part of our commitment to ensuring we provide the best possible service, our technicians regularly undertake the latest technical training and accreditations available from industry leading partners.

By keeping up to speed with the latest developments and technologies, we maximise the return on your IT investment and of course, ensure you only invest in IT when it is the right thing to do.